FaQs
Technical Issues Questions
I can't access my account, what should I do?
Try resetting your password from the 'Forgot your password?' option on the login page.
The site is not loading correctly, how can I fix it?
Check your internet connection or try clearing your browser's cache and cookies.
My event is not showing, what can I do?
Make sure the event has been published correctly and is not marked as a draft.
How do I report a technical issue?
You can report issues from the 'Help' section and you can fill contact form.
My subscription payment failed, how do I resolve it?
Try updating your payment method or contact support if the issue persists.
I am having trouble updating my event, what should I do?
Ensure your connection is stable and that all required fields are filled out.
The search system isn't finding my event, why?
It may take a few minutes to index after publication. If the issue persists, contact technical support.
Enable Location in Browser
If you're currently having trouble enabling location settings in a PC browser, you can get help by visiting the respective websites for Chrome, Safari, Microsoft Edge, or Firefox.
Google Chrome:
PC: Open the Google Chrome browser. Go to Settings > Privacy and security > Site Settings > Location. Allow sites to access your location.
Android: Open Google Chrome. Go to Settings > Site Settings > Location. Allow location access.
Safari:
PC (macOS): Open Safari. Go to Safari > Preferences > Websites > Location. Allow location access.
iOS: Go to Settings > Privacy > Location Services > Safari. Select Ask Next Time or While Using the App.
Microsoft Edge:
PC: Open Microsoft Edge. Go to Settings > Cookies and Site Permissions > Location. Allow location access.
Android: Open Microsoft Edge. Go to Settings > Site Settings > Location. Allow location access.
Mozilla Firefox:
PC: Open Mozilla Firefox. Go to Preferences > Privacy & Security > Permissions > Location. Allow location access.
Android: Open Firefox. Go to Settings > Privacy > Location. Allow location access.